Customer Service Wait Times

[JG4849]

Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. 

**Labels Added**

[alighabboush]

check my bill, as I noticed some discrepancies in the charges. I was put on hold for 45 minutes, listening to the same recorded message over and over again. When I finally got to speak to a representative, no solution even after making 4 calls with separate answer every time the last call kept holding for about an hour then the call disconnected.
They charge you more for less, customer is cow to milk, they should honor their words and offers and collect the rightly service charges. Stay away don't make my mistake.

[RogersCorey]

Greetings @JG4849!

I apologize for any delay in answering the phones. This is a very busy time of year for us. Did you eventually make it through to an agent that was able to resolve your concerns?

Regards,

RogersCorey

[Elizabeth22]

Does anybody know when the best time is to call I can’t get through.

[Datalink · Accepted solution]

@Elizabeth22 send a message to the moderators indicating what service(s) you're looking to change.

@CommunityHelps is the group address for the moderators here on the Rogers Forum.  When you're logged into the forum, follow this link to the @CommunityHelps page.  On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page.  The address will fill in automatically.  Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.

When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner.  That will indicate that there's an inbound message for you. Follow that envelope symbol as it serves as a link to the message inbox and outbox.  From the response in the inbox you can then message back and forth as required.  There will be an authentication procedure that you will have to complete in order to service any change requests for your account.

To send anyone else on the forum a message, including @CommunityHelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message.  Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically.  Fill in the subject and details and hit Send Message when you're ready to send the message.

[gn12345]

I signed up for home internet  this morning and after using internet for 2 hours , I suddenly lost connection ,its been 45 min that I am waiting for tech support , his has never happened with bell before . I am not going to ask for tech support, I am cancelling straight away and going back to Bell. 

[sosue55]

I feel your frustration I was 44th in line to complain about my email not coming through on my phone and now I’m locked out of Yahoo mail. You would think they would hire more service people to answer questions with all the money they make!

[DK35]

You are lucky! I  was disconnected thrice on phone as the "queue is too long call later", then 4th time put on hold for 40 mins before I got an agent. Also, spent 3 hrs on chat getting tossed to 3 chat agents, explaining the issue again and again and still unresolved 

[Palilulac]

That is Canadian way of doing bussiness. Honest way is more difficult to make profit. Therefore they have to find ways to earn more for bonuses and wages. Swallow the compettition and introduce your own rules in which you will always be a winner.

[JenniferMooney]

I have currently been on hold for 1hr55 minutes….

I am SO frustrated, is there anyway other way to talk to a representative? This is ridiculous. It’s 12:30 on a Wednesday

[RogersYasmine]

Hello @JenniferMooney ,

Happy holidays!! Thanks for taking the time to post your concerns in the forums. I'm sorry to hear of the longer than usual wait times you're experiencing. I know it does tend to be much busier around the holidays. Were you able to reach someone to receive help?

If you still require assistance, feel free to post any general questions here in the forums to receive support from other community members like yourself! You can also use our Search engine to look for the info you may be seeking. 

If your inquiry is account-specific, you may send us a PM @CommunityHelps and we'll do our utmost to assist. For more information on how our Private Messaging system works, please check out our blog.

Please click here to see our other avenues of support that we have to offer. 

Kind regards,

RogersYasmine

[awfulservice]

You must apologize a lot!

Your Customer Service is anything but! Do something about wait times! Instead of all your lame "Sorry's"

How Canadian. People pay the highest mobile prices in the world. How about the best service in the WORLD!

 NO. Profit before people. 

[TwitchyPuppy]

Hi!
There is plenty, actually. Take a look here: https://www.rogers.com/contact/mobile/connect-with-us