Customer Service Hanging Up

[SH829]

I've been calling customer service for a week and the system just hands up on me. This isn't customer service.

I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait will be? Offer a call back service?

This is terrible. 

***Edited Labels***

[TADDAD]

Yes... the best systems I have seen out there are ones that tell you about how long the wait time will be... then offer to have the system call you back when it is ready ... and states you will not loose your spot in line.

Rogers... please as a communication company I know you can do this....  Thanks.

[cookbook]

ai live chat says technical supports closed and the phone number just says let me get you through to a customer representative and then hangs up, but I have no Internet which means no TV and no phone....

[RogersYasmine]

Hello @cookbook ,

So sorry to hear that you were having difficulty with connecting to someone. By any chance, were you able to get through since you last posted here? Have your services now been restored?

If you are still having issues and need to speak to someone, kindly send us a PM @CommunityHelps so we can assist. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine