08-21-2024 08:22 PM - last edited on 08-21-2024 08:24 PM by RogersZia
I've called in several times about a phone that is missing. I've talked to so many different agents and everything one of them are trained differently. No one can seem to give a straight answer.
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08-23-2024 08:27 PM - edited 08-23-2024 08:30 PM
Hello @Bryon ,
We appreciate you taking the time to leave your concerns here in our forums. I personally use my phone for every day tasks, so I can definitely understand how stressful it would be to lose a device. 😞
If possible, can you please clarify what info you are looking for or what specifically you are hoping to have us address?
If you are looking to add a block to your line that is associated to the missing device, this is actually something you can do via self-serve by logging into your MyRogers profile online. Please have a look at this help Knowledge Based article on How to suspend your lost/stolen phone. Hopefully, it helps!
If you have a different question or concern, please let us know. 🙂
Kind regards,
RogersYasmine
08-24-2024 08:20 AM