Customer Service - Feedback

[Bryon]

I've called in several times about a phone that is missing. I've talked to so many different agents and everything one of them are trained differently. No one can seem to give a straight answer.

***Edited Labels***

[RogersYasmine]

Hello @Bryon ,

We appreciate you taking the time to leave your concerns here in our forums. I personally use my phone for every day tasks, so I can definitely understand how stressful it would be to lose a device. 😞

If possible, can you please clarify what info you are looking for or what specifically you are hoping to have us address? 

If you are looking to add a block to your line that is associated to the missing device, this is actually something you can do via self-serve by logging into your MyRogers profile online. Please have a look at this help Knowledge Based article on How to suspend your lost/stolen phone. Hopefully, it helps!

If you have a different question or concern, please let us know. 🙂

Kind regards,

RogersYasmine

[Bryon]

I believe we have it figured out. I ordered a phone from rogers I sent it back. It was registered as the imei number. Everything that was note pointed it was the right phone. It was almost 3 weeks and I decided to call to see what was happening. I had to buy a new phone out right to use until rogers could figure this out. It will be another 7 days before I know for sure what is going on. I'm really getting tired of dealing with rogers customers service. And have been looking around for new service provider. I have 5 accounts looking to move.