Customer Service - Feedback

[Dang1]

Rogers only appreciates big accounts. They do not care about ppl who have been loyal to them for 17 years. It’s ok for the whole company to make a mistake and shut down. But if a customer makes a mistake, an employee makes a mistake to to a client they don’t care. We pay them no matter what. They decided what their forgiveness is towards us when they mess up. How is that right? I am disappointed in a company that I thought I could trust. I don’t think you can anymore. It is unfortunate.

***Edited Labels***

[RogersMoin]

Hello, @Dang1.

We value your feedback, and welcome to our Community!

We do our best to provide the best-in-class service whenever you interact with us. However, it seems your recent experience with us was subpar. We most certainly value your loyalty of seventeen years and would like to turn your experience around. Please send us a private message at @CommunityHelps to discuss your concern. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[Manteuffel]

"We do our best to provide the best-in-class service whenever you interact with us."
Best in Class? Try harder- its only gotten worse since you took over Shaw.
Its so awful I'll be cancelling my ISP contract with your outfit and pay a penalty due to your in store CSRs misrepresenting Shaw Mobile features to the Rogers Mobile handoff. Its a principle thing- something Rogers doesn't care about.

[Unhappy387]

Completely agree. I had the worst experience with Rogers. Had the same feeling. They don’t actually care. They just want money. I was a loyal client and they’ve lost my trust completely. They’re the worst internet and phone provider and I’m so glad I switched to bell which is better times 10 for both. Rogers is not only untrustworthy but a bad provider and they do not prioritize the happiness of their customers.

[Florian84]

Sign this petition and let’s change something in the way Rogers is treating us all https://chng.it/XpNsYf8HVP

[hammouda]

Rogers definitely is the worst internet provider. They play lots of tricks specially with the contracts that they sign you up for it without your consent and then you become liable for the contract if you try to exit. It is part of their strategy to take your money, and it appears that they train their staff for it. if you want to exit a plan and they transfer your call to a customer care specialist or manager, be careful, the specialist is the guy who will play all the games around the discount and end up signing you for a 2 year contract without your consent. Then, if you decide to exit the plan, they will tell you that we sent you the contract by email and you had the time to reject it. This is sneaky cheap way of making money from your customers. I end up paying around $400 of penalties for exiting a contract, but I also know that I could fight it and win, but I am really tired of Rogers and paid the money because I want to exit, it is one way exit and will never return. 

[hammouda]

Tried to sign the petition but the link is not working.

[57]

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@hammouda wrote:

Tried to sign the petition but the link is not working.

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Link works fine for me. Check out the following tips if a website gives you issues:  It's usually an extension like adblocker, or popup blocker or something else you've done to customize your browser.

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...