Closing the account of a deceased customer

[IHaveAQuestion2]

Hello,

My mother has passed away. How do I close her internet and wireless accounts?

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @IHaveAQuestion2,

Thank you for joining us here on the Rogers Community Forums!

I’m sorry for your loss, and I do want to extend my sincere condolences. To close the accounts, please reach out to our team by telephone or live chat during our regular hours of operation, and they will be more than happy to assist with your request. Here is how they can best be reached:

By telephone: 1-888-764-3771
- To reach an agent quickly, please call the number above, confirm your account information, and select option 4 (Account changes), and then option 5 (cancel a service).

Via Live Chat Online: https://www.rogers.com/contact/general-inquiries
- Select the preferred product type and click the 'Chat with us' link to begin chatting.

Thank you again for your understanding!

RogersJermaine