Chat transcript?!?

[Mariamtl]

Hello!

Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they provide me with the entire transcript? 

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[57]

Yeah, this was discussed in the following thread:

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49715...

I'm not sure if this affects everyone, or just some people.  I always now make a copy of the chat before closing (highlight/copy).  You should be able to contact Rogers to see if they can send you the transcript, but who knows if there will be the same issue with it getting lost:

https://www.rogers.com/contact