Changes to mobile account

[Hanak99]

Received email advising that the changes I made to my mobility account were in effect. The change was to delete $5 credit Aug 27 then add $5 credit same day. I made NO changes myself & what was done makes no diff to my cost so am puzzled why this was done. Anyone else get this email?

[RogersZia]

Good afternoon @Hanak99,

Welcome to the Community!

May I know what changes were made to your account? Depending on the changes, even if not impacting the monthly cost, could change the code for a discount. 

I would of course know more if I review your account. Let us know if you still need help with this.

RogersZia

[Hanak99]

Here is what the email said:

Promotions & Discounts Amount
Added/Existing

Automatic Payments Discount
$5.00
Start date: August 27, 2023


Removed

Automatic Payments Discount
$5.00
Start date: June 23, 2023
End date: August 27, 2023

[RogersMoin]

Hello, @Hanak99.

Thank you for the more info; it seems the Auto Pay Discount code changed. The system removed the old code and applied the new code, resulting in the email. I appreciate your alertness, and thank you for checking with us. 

Let us know if you have further questions, and thank you for being a member of Rogers' family.

Cheers,

RogersMoin