Same problem... Last few months something changed in MyRogers or Windows Firefox. Click on "View my Bill" and I get error messages about maintenance then it switches immediately to the store (bad move by itself)
I wasted a few hours with support, cleared Firefox cache and site data and it worked once. Then I tried to contact Rogers online and could not switch back to paper billing without calling by phone. I gritted my teeth and installed Chrome which is not a long-term solution.
Screenshots of error messages uploaded but are hidden for some reason...
I use Firefox and this is what I'm seeing when I go through My Rogers. But when I use my PayGo Balance bookmark, I see all the entries. Since I cancelled Rogers Digital Cable last year, my account balance for that is zero and just shows my last payment. What do you see if you use Chrome? In my experience, Rogers has never been Firefox friendly.