Tried to buy a phone/plan on boxing day sale. $10/month for a phone 50g $40/month for a plan. I was told everything was good and I should receive and email when the phone ships. I called them when I received no email, I was told a fraud case was opened and to call a number and I will receive the same plan. Called the number got and answering machine and they asked my number and said they would call back. I didn't receive a call for 2 days called Rogers back they told me to go to the store to unlock my account and call them back and they would set up the same plan I was offered on when I ordered. I went they said it was good at the store then I called they said it was still locked and they would be in contact I wait the weekend and give them a day, still no call. I called them today I get threw am put on hold for an hour then am told I'm going to be transferred, they hang up. I call back they transfer me again to customer care where I explain the situation again, they say my account has been cancelled and locked so if I want to make a new account, I'm offered a plan 70 g @ 50/month and 39/month for the phone. So I ordered a phone/plan from Rogers on the 2nd, was sent around for 2 weeks back and forth being told I would get an email then a call, when I finally got threw I'm told the offer I was given that I accepted and gave my credit card information and had a credit check done, was told the offer expired and they couldn't do anything about it. When I asked if there is someone I could talk to because it seamed unfair that the price of a plan they offered me had literally doubled not because of my mistake but because of there's, I wasnt given a reason for the order not going threw they just said my account has been locked and flagged for fraud I was put on hold and they hung up, I tried everything possible to unlock the account and Im told to wait. I waited for them to contact me they didn't then I'm told that both deals/offers had expired and they now want double for essentially the exact same phone and plan after 3 agents had told me after I get it figured out and the fraud is cleared that I would be able to get the exact plan I was offered. All together probably 8+ hrs on hold and now the holidays are over every company that had holiday deals have now ended and I'm going to have to pay full price for a phone. Thanks rogers.
