1GB Plan when transfered from Shaw

[Esperologist]

I noticed my plan still had 1GB on it, which I had before but couldn't use due to not spending time in coverage area.  Since I couldn't use it, I had my data off.

Anyway, I decided to look into the details for the data on this plan.

Helper Bot : Said the plan is 1GB fast speed. And going beyond 1GB would incur no additional charges, but would be at a low speed. (This was the plan I had with Shaw, unlimited but only the first 1GB would be fast.)

Specialist : Said it is only 1GB, and going over will incur charges. (What I expected. And I presume the onus is on my to ensure I don't go over.)

Community : Agrees with specialist.

Anyway, just wanted to drop this here as some feedback. Check the bot's information about plans... because they currently will scam customers into charges.

[RogersYasmine]

Hello @Esperologist ,

Welcome to the community and thanks for sharing with us! So sorry to hear that this was your experience with our bot Anna. 😞

Typically, if your question or concern has to do with something specific to your account services or plan, we recommend speaking directly to a human. Our bot, Anna, is more helpful when it comes to general info.

Again, we appreciate your input and will be happy to forward it for review and consideration. 

Cheers!

RogersYasmine