Rogers smart home monitoring touchpad wont work!!

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I've Been Around
Posts: 1

Rogers smart home monitoring touchpad wont work!!

Hey fellow customers!,

 

Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before) to move it, cause i tried to show my family the cool radio feature. when i tapped on the app it said no internet connection, this is the same with all the other apps except for the security one. When I click settings, it just comes up with the title "settings" on the top of the screen and the rest is black, with nothing. Is there something wrong with the service, or my home exactly?

 

Or can it be that the information on the news was right, about solar radiation knocking down satellite and other wireless connections, but if this was true, would the whole Rogers system be down?? Im completely confused Smiley Frustrated

 

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 823

Re: Rogers smart home monitoring touchpad wont work!!

Hi and welcome to the Community @jacksonmonroe,

 

I hope you've liked the service so far, despite the recent hiccup. Have you tried to reboot the touchpad at all? You can do so by following the steps listed below: 

 

  1. From the touchpad press Settings.
  2. Enter Master Code.
  3. Select Advanced Settings.
  4. Choose Reboot Touchpad.
  5. Choose Reboot Touchpad again.
  6. Enter Master Code.
  7. The touchpad will shut down and restart.

Also, please view Touchpad Freezing and Unresponsive, this is a helpful article on some additional troubleshooting steps. 

 

 

 

 

RogersZia

Resident Expert
Resident Expert
Posts: 13,875

Re: Rogers smart home monitoring touchpad wont work!!

beyond that.. if you cant get into the setting menu to restart it that way..  the best way, is to pull the battery.

You will need a screwdriver i believe, and pop the back cover off.  The battery should be connected with a pair of wires, pop the connector out of the back of the touchpad.
Pop the battery back in and plug the connector in.. I would then also plug back into the power while its booting back up.

Its possible maybe when you moved it.. that it went to far from its wireless connection?
Though that should then maybe just cause some specific things to stop running which use the full broadband connection.. shouldnt lock the whole unit up itself though.