Rogers charged cancelled doorbell.

[joe2005]

I cancelled doorbell order for uncompatible with existing doorbell system and asked Rogers Agent to cancel.

Yesterday, I found the doorbell was still on my account with charge for the new doorbell (not installed).

Tried to reach to Rogers Agent to delete the doorbell charge on my bill, but I couldn't reach to any agent by phone (2 hours waiting) and Rogers Chat (Anna System).

How can I reach to an Agent --- preferred email ?

**Labels Added**

[RogersJo]

Good Day @joe2005, 👋

Thanks for your inquiry! Regrettably, we do not have a way to connect with our Smart Home Monitoring Customer Care Department via email. In order to connect with them, you would in fact have to call 1-888-764-3771 and their hours of operations are as follows:

Monday to Friday: 7 a.m. to 10 p.m. (EST)

Saturday: 7 a.m. to 10 p.m. (EST)

Sunday: 9 a.m. to 8 p.m. (EST)

Thanks for your patience!

RogersJo