Home Monitoring Hardware

[GB1974]

Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and lengthy wait time (gave up after 40+ mins each time).

Thanks!

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[RogersZia]

Hello @GB1974, welcome to the Rogers Community Forums!

I know the wait times are quite high these days, we are trying our best to assist all our customers as efficiently as we can. Please visit https://www.rogers.com/contact and choose the appropriate category for a designated phone number with hours of operation as well as direct chat links.

I hope this helps you.

RogersZia

[GB1974]

Trying again - called the number specifically for Home Monitoring. I've been transferred once so far to Home Monitoring (????). Tracking time on hold......and transfers yet to come......So far 10 minutes on hold.

[GB1974]

90 minutes and 2 more transfers later, part has been ordered.

[Eferrier]

Lucky you. They told me they simply do not do that for their customers anymore, I've been left out to dry with no support whatsoever, leaving me to wonder why I am still paying Rogers.