01-27-2021 12:41 PM - last edited on 01-28-2021 12:04 PM by RogersTony
Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!
01-28-2021 08:44 AM - last edited on 01-28-2021 12:03 PM by RogersTony
Hello and welcome to our Community @Mcoley99!
SD cards can be finnicky sometimes. I'm sorry to hear that you're having difficulty with yours.
Can you confirm if this is a class 10 card?
It may have bad or corrupted sectors. I would recommend that you insert the SD card into a computer and attempt to reformat it to see if that will fix this error.
Are you familiar with this process?
Regards,
RogersCorey
03-17-2021 01:50 PM
Hi,
I have a similar issue.
Initially, I tried to extract the recorded video through the USB port to a USB thumb drive and the extracted videos are not recognized by my Mac.
So I figured I'll extract the videos directly from the SD Card (stopping the 24/7 recording setting then ejected the SD Card out of the touchpad), but the SD Card is not recognized by my Mac, so I reformatted the SD Card.
To my frustration, the touchpad is not recognizing the SD Card (yes, it is Class 10 and 64gb).
I rebooted the touchpad and still nothing change. Is there any other solution?
Thanks
03-18-2021 02:02 PM
Hello, @alphateng
Welcome to the Rogers Community Forums.
I can imagine how frustrating it is to find that your SD card is no longer working on your touchpad. 😞
Let us know if the touchpad is still not recognizing the SD card after rebooting with the card inserted.
RogersTony
03-24-2021 01:36 PM
Hi @RogersTony ,
Any other actions to take and allowing the touchpad resume the 24/7 recording? Thanks!
03-25-2021 12:52 PM
Hello again, @alphateng
Thanks so much for providing me with the additional details.
We'll need to do some tests on your equipment to see if we can detect an issue with the touchpad. Please send us a private message @CommunityHelps so we can get started on this for you. Not familiar with our private messaging system? No worries, click here.
We look forward to hearing from you.
RogersTony
05-22-2022 03:47 PM
05-27-2022 11:29 AM
I have the same issue.....it just stopped recording. What to do?
05-28-2022 12:27 PM - edited 05-28-2022 04:13 PM
Hello, @Lambchops71
Welcome to the Rogers Community Forums and congratulation on your first post!
I can understand how concerning it is to have your camera recording stop all of a sudden. We definitely want to help you resolve this.
Let us know if issues are persistent for you.
RogersTony
05-28-2022 05:08 PM
Yes, i did that yesterday before i got your message and that worked. All good.