Zedd customer solutions

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I've Been Here Awhile
Posts: 2

Zedd customer solutions

I was cold.called today by this company.
Caller id shows 'Rogers Comm' I was offered a very good deal for home internet and when I accepted they asked for 2 pieces of ID over the phone. It sounded suspcious so I asked them to call back. I can't find any information for this company even after talking to a rep from Rogers on the phone.
I read an old post from 2012 about this company. Can anyone confirm if this is a scan or not?

 

 

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Moderator
Moderator
Posts: 2,222

Re: Zedd customer solutions

Good evening @Dj_joeev,

 

Welcome to the Rogers Community! Getting marketing calls can be concerning sometimes.

Zedd Solutions may have contacted you regarding a potential promotion you qualified for.

 

We might not have any record of the phone call until an account is successfully created under your name.

 

If you no longer wish to receive this type of incoming phone call, you should update your marketing permissions. You can do it by visiting this page: https://www.rogers.com/consumer/unsubscribe.

 

You could also get in touch with them directly for an official reply: http://zeddsolutions.com/contact-us/.

 

Let us know if you have any other questions. Smiley Wink

 

RogersMaude​​​​​​​

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I've Been Here Awhile
Posts: 2

Re: Zedd customer solutions

The only thing I am concerned about is giving personal information over the phone. I am very interested in the promotion they offered me however I am hesitant on giving 2 pieces of ID over the phone from. A company that cold called me.
Also, they gave me my account info and their employee number to check with an actual Rogers customer service e repesentiave but when I called they could not find any info on the information I was provided
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I'm a Senior Contributor
Posts: 191

Re: Zedd customer solutions

@RogersMaude 

The bottom line is that rogers having Zedd Customer Solutions act on their behalf is something that should have been ended years ago. They are a disreputable company - pure and simple! Customers should not have to update their permissions or get in touch with them directly. A company that has a history of abusive and rude behaviour has no business at all acting on behalf of rogers. Please say good riddance to this shady company.

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Moderator
Moderator
Posts: 1,798

Re: Zedd customer solutions

Hello, @Dugi.

 

Thank you for joining this conversation and sharing your views in regards to Zedd Customer Solutions. We certainly appreciate your feedback; we will pass on your remarks for the review. 

 

Thanks for your contributions.

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 4

Re: Zedd customer solutions

While we are in a state of emergency during a global pandemic, the call centre that my daughter works for, Zedd Customer Solutions in North Bay Ontario, is continuing to run business as usual.

 

Apparently calling people unsolicited to upgrade their cable packages has been deemed an essential service. More essential than the health and safety of those hired to create that profit and drive those sales. This third party calling centre is not customer care, their authority lies solely in increasing revenue.

 

Many employees at Zedd have babies or young children at home, and a lot of the people working at this minimum wage job, including my daughter, have chronic preexisting conditions. Not to mention the employees who are seniors, or who take care of elderly parents.

 

She heard numerous times, first-hand from upper management that the novel coronavirus "is just a common cold" and that they "are all going to get it anyways".

 

Price gouging pensioners on a fixed income should not be considered an essential service and the fact that it has been allowed to be classified as such is morally reprehensible.

 

Capitalism will be our downfall and it's happening in real time.

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Resident Expert
Resident Expert
Posts: 2,742

Re: Zedd customer solutions

The Ontario Government usually decides what industry is deemed essential, but there are many jobs within the industry which are needed during this Covid-19 crisis and some which are not, but be thankful she has a job. If she is really that unsatisfied with her job and feels she is trying to gouge customers for money, then when this Covid outbreak is over she should consider finding a job in a field she enjoys.


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I've Been Here Awhile
Posts: 4

Re: Zedd customer solutions

The issue is with Zedd finding a loophole to keep themselves open. They were set to shut down as of midnight last night until they made enough phone calls to change their course. They have not been following social distancing guidelines and the upper management has been openly scoffing at the idea that Coronavirus is a threat. IgniteTV revenue is not worth lives in jeopardy. My daughter is following Social Isolation guidelines as laid out by government officials because unlike this corporation, she understands the importance of social responsibility. She, and many other employees are exhausted by the moral conflicts of the position she is in, and will be looking to support corporations that value their integrity in future, once this pandemic blows over.