Rogers/Yahoo Spam Filter Calls Legit Rogers e-mail Spam

[57]

I got the following e-mail today from Rogers.  It ended up in my Rogers/Yahoo spam folder... 😉

Dear 57,

We are committed to serving Canadians and keeping you connected to what matters most.

Connecting with you and hearing your feedback has never been more important. Your feedback will help us understand how we are doing.

If you have time, please take this short, 3-4 minute survey. The survey will be available for 5 days.

(Survey Link Removed by 57)

Thank you for taking the time to give us feedback.

The Customer Experience Team

The e-mail was from noreply@myexperience.rogers.com

***Added Labels***

[RogersYasmine]

Hey @57 !

Thanks for your post and we hope you've been doing well!

Is there any chance you may have accidentally marked a previous email from the same address as 'spam'? If not, it is a bit unusual that your spam filter would just begin pulling in those emails out of the blue.

Regardless, we do appreciate the heads up 🙂

If anyone else in the Community is noticing this happening with their Rogers Yahoo! emails all of a sudden, please feel free to chime in. 

Have a great day!!

RogersYasmine

[57]

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@RogersYasmine wrote:

Hey @57 !Is there any chance you may have accidentally marked a previous email from the same address as 'spam'?

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No, I doubt it.  Other people have reported similar issues with Rogers/Yahoo marking legit e-mails as spam. Other e-mails (like transcripts of chats) sometimes never even make it that far, as reported in another thread on chat e-mails - see below.

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49715...

[57]

I had another legit Rogers e-mail end up in my Rogers/Yahoo spam folder.  The message was from:

no-reply-abuse@rogers.com

...and contained the following text after I had forwarded some real spam to them, like I do whenever I see e-mail spam:

"Thank you for spotting and reporting this suspicious email activity.

Please delete the original email. If you have clicked on links or opened attachments in error – please change your  password immediately.

Stay email savvy with these five tips:

1.        Verify the sender:  Is the sender email a valid one?

2.        Hover over links: Is the URL legitimate?

3.        Logos & Branding: Are logos current and does it look like it comes from a valid place?

4.        Poor wording: Are there spelling and grammar mistakes?

5.        Urgent Request: Is the email asking for immediate action?

Please do not reply to this email, as this email inbox is not monitored.

Please Be Advised: Rogers will never ask you for your password or other confidential personal information via email or phone.

If you would like to verify that this email is from Rogers you can contact us at the information listed on your monthly bill.

Any emails/phone calls you receive purporting to be from Rogers that you believe to be fake, can be reported to abuse@rogers.com

This is in response to your email:"

FYI, I usually ask them not to bother replying when I forward the spam e-mail, but perhaps the process is automated, although I don't get a response every time - probably only about 50% of the time.