Is this a scam mail???

[ss351]

I'm so confused about this mail because when I called the number mentioned below, the representative told me they did not find the record ( I guess when Rogers sends me a regular mail, there will be a record in the system.)  Two representatives told me it might be s scam, but they were not 100% sure.

The most frustrating thing was that I talked to about 6 or 7 representatives on Friday, no one can help me out. Instead, they kept transferring the line to the departments it should go. Overall, I spent almost half a day on the phone til 5pm. I guess all representatives might be off the work b/c no one picked up the call, so the "mystery" is still unsolved.

***EDITED LABELS***

My service is BUS.GRADE INT 500U, and modem is Ignite xxx. I'm not sure if the service I'm using is a part of Ignite or not, but I did not get any email notifications for now which surprised me because emails seem to be a more efficient way to notify the customers. 

[RogersCorey]

Greetings @ss351!

I can absolutely understand your confusion and getting different answers certainly doesn't help matters.

We'd be happy to take a closer look into this matter to find out definitively if this email is legit or not! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey