11-24-2022 01:41 PM - last edited on 11-24-2022 02:01 PM by RogersTony
I just received a text message from a phone number 647-424-XXXX, the text message from a so called rogers agent name Jayyah want to follow up upgrade option, i have never started such conversation with rogers and i do not want any changes on my current account , so this message looks fishy, however i called back , some one picked up the phone and claim they are rogers , usually when you call back , you will reach a real existed number if it is phone number spoofing but clearly this is not the case, that makes it is even more weird.
so i am here to seeking answer , is this phone number 647-424-XXXX is a real rogers number or not? thanks
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11-25-2022 01:59 PM - edited 11-25-2022 02:02 PM
Thanks so much for visiting us here in the Rogers Community Forums and for sharing your concerns! We can definitely help you get to the bottom of this! 🙂
Normally, if a legitimate sales agent reaches out to one of our customers to offer them a special deal, they would already have your account information in front of them and wouldn't need you to verify any personal info. If they do, I would recommend ending the interaction and calling Rogers directly at 1-888-764-3771 during our regular hours of operation to validate the call. For your safety and security, please refrain from providing any personal details via telephone, email or text message if you are feeling uncertain and never click on any questionable links.
If you'd like to send us a Private Message @CommunityHelps, we'd be happy to review your account to see if we can determine the validity of the text message you received. For more information on how our Private Messaging system works, please check out our blog.
Feel free to check out our safety guidelines and learn how to report possible scams by clicking here.