Smishing occurs when scammers attempt to gather personal or financial information through text messages/SMS. Usually, these text messages will ask you to visit a specific website or call a certain phone number where you will be asked to provide information.
What should I do if I’ve received a suspicious text message from Rogers?
Do NOT respond to the text message, provide personal information to the sender, or click on any links or attachments included in the message. Instead, make sure you collect the following information:
Once you have this information, report the incident to the Canadian Anti-Fraud Centre:
If you provided your PIN/password in response to a suspicious text message, or if you don’t have a PIN/password set up on your Rogers account, change or create your PIN/password as soon as possible.
You can also report it directly to Rogers for further investigation by forwarding it to 7726 (SPAM). Doing so helps us to identify new types of spam messages and improve our filters for all users. Keep in mind that only message content is considered for blocking, not the sender’s telephone number, as they tend to change often.
To forward a message on an Android device:
To forward a message from iOS: