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Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

How does one get their cellphone app to download recorded tv shows currently in ones library?

My app flat out will not do this..... every time I attempt to transfer a file I always get .....*Could Not Create Download*.....*unfortunately we're not able to download this program, please try again later*

What is this?.......what's getting in the way?

online support can't solve the issue, they don't have a clue,

the phone is not short of hard drive space,

I can't even play a file that's in my library on the phone....I can view live shows, but nothing recorded

this is really frustrating......

 

 

17 REPLIES 17

Re: Xfinity streaming cellphone app will not download shows from my cloud

LordDrakkon
I'm an advisor
Does the XFinity app have access to the devices storage? This can sometimes be identified as pictures and video. Some apps will not download large files over data. Can you download them over WiFi without running into any issues? There might be a setting in the app to allow larger downloads over cellular data.

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

Think you're missing the point.....Roger created this app to run on their customers phones.... the app doesn't seem to want to allow users to make use of the app in the manner it was intended.....the phone connects to the cloud in only one manner....thru the Rogers wireless system....the app will deliver live feeds.......but it will NOT allow downloading of the material in my saved library

 

 

*note....solution not found*

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

* There might be a setting in the app to allow larger downloads over cellular data.*

 

I take it that you're not familiar with the app.

 

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

@55trucker wrote:

...the phone connects to the cloud in only one manner....thru the Rogers wireless system...


It also works via WiFi.  I always download using WiFi in my home network.  Have you tried that?

 

I assume you're following the instructions as outlined in the following link:

 

https://www.rogers.com/support/tv/how-to-use-download-and-go-with-rogers-xfinity-tv

 

 

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

What home network?.........not following you, the phone does not connect directly to the gateway modem at all.

Contacting a *specialist* online..... can't even understand why the process is not doing what is was designed to do....2 tickets generated haven't solved the issue.

My phone has wi-fi capability but there's no network to connect to.

 

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

@55trucker wrote:

What home network?.........not following you, the phone does not connect directly to the gateway modem at all. My phone has wi-fi capability but there's no network to connect to.


You have no Internet at home? 

You have no devices that connect to the Internet? 

You always use data to connect to the internet instead of WiFi?

Is the Rogers box connected via Ethernet or WiFi?

There has to be a home network for the Rogers TV box to work, you just turn on WiFi on your phone and login to your network using your SSID (network name) and password.  Temporarily turn off Cellular Data or turn on Airplane Mode so that the phone doesn't get "mixed up".

 

Just as an FYI, each hour of HD recording is about 1 GB downloaded, so I would never use cellular data for that.

 

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

Roll back the clock 30 years......lol ....I do not have wireless here, my desktop computer's motherboard ethernet card is hardwired to the modem, the modem is hardwired to the dsl cable. My internet provider is not Rogers....we only use Rogers for our cellphone.....

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

I guess there's your answer. Did you mention that when you talked to support?

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

What answer?      the TV service is provided by Rogers but it is a completely separate entity, it has nothing to do with any internet service.....

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

@55trucker wrote:

we only use Rogers for our cellphone.....


How do you get Xfinity TV?  Some features are only available if you have Internet and TV with Rogers.

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

tv service is Ignite.........it's JUST the tv service, there's no internet, the cellphone uses the Rogers provided wireless service

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

Ignite is now called Xfinity.  I was just wondering how your TV service works.  You mentioned that you have a Gateway/Modem - is this supplied by Rogers or your DSL provider or do you have two Gateway/modems?  

Do you have a Rogers TV box? 

If you have a Rogers TV box, how is it connected to the Gateway/modem?

I'm trying to understand how your system works with Xfinity TV on its own since, not very many people operate in this manner and it may explain your difficulties downloading.

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

uhhhhhh......the gateway is the Rogers gateway (Comcast provided), anyone who make use of the Xfinity tv service knows that the service from the remote receiver to the gateway is wireless. The receiver is hardwired (HDMI) to the tv.

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

@55trucker wrote:

..anyone who make use of the Xfinity tv service knows that the service from the remote receiver to the gateway is wireless. 


I have one box that is wired Ethernet and I have one that is WiFi, so it can be either for most people on Xfinity.  If you check the back of your Rogers TV box you will probably see an Ethernet port.

 

I don't know how to help you any more since I'm not familiar with how your particular setup functions.  In future, when asking for assistance, either here or through technical support, please start by saying that you have separate Internet service provider since that information can be important for dealing with issues.  I suspect (but cannot confirm) that is why you're having the download issues.

 

Although there are obviously some people who have a setup similar to yours, the vast majority of Xfinity TV customers also have Rogers Internet.

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

Just as an FYI, here's a recent post pointing out a different issue if you don't have a Rogers TV/Internet bundle...

 

https://communityforums.rogers.com/t5/Rogers-Xfinity-TV/Rogers-offers-Disney-ad-supported-to-Rogers-...

Re: Xfinity streaming cellphone app will not download shows from my cloud

55trucker
I plan to stick around

Well, I don't believe I have to concern myself with that....being a Roger TV customer for near 45 years what I have  today is the equivalent of what used to be the Rogers digital VIP cable package. Back them the pvr sat on the shelf, it had a physical hard drive inside it. If I wanted to pull something off it all I had to do is connect an external hard drive to the chassis & transfer the recorded program of choice,or if I wanted to....pull out the internal hard drive to remove what I needed & then reinstall the hard drive. None of this *cloud* nonsense today. 

Re: Xfinity streaming cellphone app will not download shows from my cloud

57
Resident Expert
Resident Expert

@55trucker wrote:

Back them the pvr sat on the shelf, it had a physical hard drive inside it. If I wanted to pull something off it all I had to do is connect an external hard drive to the chassis & transfer the recorded program of choice,


That was not possible since the recording was encrypted. The only way to "save" the recording outside of the PVR was to use an Hauppauge HDPVR and component video connections to record in real time as the recording was playing on the box.

 

Edit, it was sometimes possible to use a composite video and analogue audio connection to a DVD recorder (depending on the make/model recorder), however, that would be SD 480i instead of HD.  You could also record to most VCR's in 240i.... 😉

 


@55trucker wrote:

...near 45 years what I have  today is the equivalent of what used to be the Rogers digital VIP cable package. Back them the pvr sat on the shelf


Just so people don't get mislead/confused by the years statement, the first Rogers HDPVR was the SA8000HD which was available in mid 2004, with the SA8300HD coming out in late 2004, just over 20 years ago.

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