@Corvetteboy1Are you a long-time Ignite TV subscriber or a new/prospective Xfinity TV subscriber?
If you are not on an old/grandfathered package, it's possible that the rep accidentally sent you an old listing, back from when Popular TV offered Flex Channels. Rogers still keeps them around so that customers, still on their original packages, can get a listing of their channels, or get a comparative channel listing with their old package and a current in-market package. I just checked online and Popular TV still only contains fixed (no Flex) channels.
Is there any indicator of a date on your channel listing, something like "Ignite TV Popular - pre Jul 21"?
@Corvetteboy1 wrote:
I received a channel list for the popular TV package from a Rogers Rep for Hamilton ON.
there are 40 channels listed with a check mark (included)
there are 82 channels shown as a flex included.
how many flex channels can I use/include at the same time?
To answer your question, the way that the older packages worked is that you had a certain number of fixed "basic" channels, that were common to all packages, plus a pool of Flex Channels that you can select from to complete your package. The "40 channels listed with a check mark (included)" are those that Rogers pre-selects for you, but you can swap any of those out for another channel of your choosing from the pool of available Flex channels. The package may offer 82 Flex Channels in your pool but only 40 of them can be active at one time.
Rogers originally allowed you perform a flex channel swap once every 30 days. They later loosened those restrictions.
As of November, 2023, Rogers stopped offering Flex Channels in their TV packages, opting to instead offer packages with a larger number of fixed channels. Those with older Flex Channel packages could still keep them.
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