Ignite TV not working after using chrome cast
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04-22-2020 09:20 PM - last edited on 04-22-2020 09:35 PM by RogersAndy
After using chromecast for streaming a service like Hoopla and then returning to the TV input, Ignite TV does not work. I need to unplug the box and then wait about 5 minutes for the TV to come back on. Is this normal? If not, can anyone suggest what I should do to resolve this. Thank you.
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Re: Ignite TV not working after using chrome cast
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04-22-2020 11:56 PM
Hey @kennedymt!
Welcome to the community!
That's certainly a unique issue! I haven't experienced it personally when casting to my Android TV (chromecast built in). Has anyone else in the community experienced this issue as well?
Is this with a Chromecast connected to a tv? Or Chromecast built in? If it's connected, what's the brand / model of the tv?
What Chromecast version are you using?
Is the Chromecast updated to the latest firmware?
Thanks!
Re: Ignite TV not working after using chrome cast
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04-23-2020 10:14 AM
I have had the same issue - on occasion - when I use my Apple TV. I change the input to use Apple TV, then when finished, I change the input to go back to Ignite TV. The screen goes black and the only way to get Ignite TV back is to reboot the box. It doesn't happen all the time, but I would estimate about 50%.
Re: Ignite TV not working after using chrome cast
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04-23-2020 04:40 PM
Myles
Re: Ignite TV not working after using chrome cast
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04-24-2020 02:52 PM
As for the issue, I have a Chrome cast myself, when you watch it, its just like changing inputs on your TV to watch another device such as a VCR or DVD or Blue Ray player. Its quite frustrating and strange how changing an input of your TV to a different and unrelated device could have an impact on your ignite cable box, I tested this myself and no issues changing inputs from my chrome cast back to my cable or antenna.
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04-24-2020 03:59 PM
Re: Ignite TV not working after using chrome cast
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11-13-2022 02:34 PM
Re: Ignite TV not working after using chrome cast
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11-14-2022 02:14 PM
Thanks for the tip @PLM1!
If that solves the issue for anyone else, please let us know.
Regards,
RogersCorey
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05-28-2023 12:44 PM
Re: Ignite TV not working after using chrome cast
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05-28-2023 12:45 PM
Re: Ignite TV not working after using chrome cast
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05-30-2023 01:15 PM
Greetings @dgoldberg!
Thank you for your contributions to the Community! 😊 We're sorry to hear about the issues you've been experiencing. As the other apps are in working condition, it sounds like the issue may be the Chromecast itself. I just have a few questions for you to get this issue ironed out.
What iOS version are you using on each respective Apple device?
Have you had the chance to uninstall and reinstall the Ignite TV app? Does it work thereafter?
Looking forward to hearing from you,
RogersJo