How to return Rogers equipment

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How to return Rogers equipment

Moderator
Posts: 480

How to return Rogers equipment

 

To return unused or disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge. Keep reading for more information.

 

Reminder: To help limit the risk of exposure during the COVID-19 situation, technicians and Retail Locations are not currently accepting any equipment returns from customers.

 

Before you begin:

  • We’ll first need to authorize any return, so please contact us before returning your equipment (if you haven’t already).
  • See below for a full list of equipment that needs to be returned.

 

Create a Free Canada Post Return Waybill Online

 

  1. Using the link provided, click Print a Return Label.
  2. Enter PR823007 in the Canada Post Return ID Number field and click Continue.
  • The Print a Return Label page will load with Return Information for Rogers Communication Canada Inc. 

Example of UPS Return Label.png

 

     3. Complete Your Contact Information section.

Fill in all the mandatory fields:

First Name:
Last Name:
Email: (The email address in which to receive the waybill)
Address Line 1:
City:
Province:
Postal Code:

 

      4. In the Item Details section, select the radio button beside Yes to confirm that the item(s) weigh less than 65lbs.

      5. In the Email Notification section, check Exception or Delivery or both.

      6. Click Continue.

  • You’ll see the information you’ve entered on the form. Click Edit if you need to make changes to any of the fields.

      7. Click GET LABEL.

      8. Check your email (including your junk folder) for a copy of the return waybill.

  • You’ll also receive a tracking number in your email. Keep the tracking number provided for your records.

      9. Securely pack the items to be returned in a box.

     10. Print the label and attach it to package with the items you are returning:


Internet: Internet modem/gateway, Power Supply
Mesh: Eero Hub and Beacon(s) with power supply, Ignite WiFi Pods
TV: Set top box, Remote Control/Convertor, Power cord/power supply
Home Monitoring: Touchpad with power cord/power supply, Black NetGear router with power cord
TV Remote: TV Remote (don’t include the batteries)

 

     11. Drop off the package at any Canada Post office.


 

Bring your Equipment to a Canada Post Outlet for Return

 

  1. Securely package the equipment you want to return in a box:


Internet: Internet modem/gateway, Power Supply
Mesh: Eero Hub and Beacon(s) with power supply, Ignite WiFi Pods
TV: Set top box, Remote Control/Convertor, Power cord/power supply
Home Monitoring: Touchpad with power cord/power supply, Black NetGear router with power cord
TV Remote: TV Remote (don’t include the batteries)

 

     2. Bring the package to any Canada Post location.

     3. Present the Canada Post representative with the return policy number PR823007.

  • Providing this number will ensure you are not billed for the delivery charges.
  • You’ll be provided with a tracking number at the end of the process.

 

No printer? No problem! Simply bring the return policy number indicated in the email received. The return label can be printed by the clerk at any Canada Post location.

 

If health or physical disability issues are preventing you from visiting a Canada Post location, please contact us.

 

The following rental items must be returned:

Internet

  • Internet modem/gateway
  • Power supply

Mesh (Wall-to-Wall WiFi)

  • Eero Hub and Beacon(s) with power supply
  • Ignite WiFi Pods

TV

  • Set top box
  • Remote control/Convertor
  • Power cord/power supply

Home Monitoring

  • Touchpad with power cord/power supply
  • Black NetGear Wireless router with power cord

Home Phone

  • Home phone terminal/“EMTA”
  • Power cord/power supply

 

Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!

Comments
I've Been Here Awhile

Thank you. I have been needing to return a cable box and couldn't because of the store closures, yet Rogers has billed me for the box.

Now I know how to return it safely and get the charges reversed.

Thank you so much!

Moderator

Hello @amxreid,

 

I'm glad you found the blog helpful! As mentioned above, and in case you haven't already done so, please make sure you contact us before returning your equipment so we can authorize the return.

 

 

 

RogersZia