Pay as you go - improper data charges

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I Plan to Stick Around
Posts: 19

Re: Pay as you go - improper data charges

Confirmed today with Rogers Pay as you go Support that the problem is still occurring.  My plan has 250MB of minutes per month but Rogers started to charge me after only using about 70MB in last month.  I wonder how many other Rogers customers are unknowingly just paying the charges.

I've Been Here Awhile
Posts: 3

Re: Pay as you go - improper data charges

I have the exact same issue. I just noticed today that Rogers started to charge my son's phone number for data after 70 MB. He is also in the 250 MB add on. He has his phone cut off his data at 250 MB. This has heppened several times before, however all his usage was not previously available to see on Rogers usage page. THIS time, one week into the cycle, everything is still on the page from the renewal date. It is ridiculous that after all this time a rogers still has not fixed it. Now with three weeks to go he is already getting charged for usage. Also, the ability to track your usage on Paygo is atrocious, it is impossible to track a month since the page only holds so many entries.
I Plan to Stick Around
Posts: 19

Re: Pay as you go - improper data charges

Fully agree with your comments.   Recommend you print the statement on a regular basis (like every 20 days) to keep record of transactions. I've also made this comment to Rogers but to no avail.

 

I figure Rogers is making a fortune on this technical problem and so the last time it happened, I demanded three free months of free cell service  - they obliged without much of a fuss.  Makes you think that perhaps they know exactly what they're doing. I can't imagine that their technical staff can be that incompetent.

Resident Expert
Resident Expert
Posts: 2,908

Re: Pay as you go - improper data charges


@annan21 wrote:
...the ability to track your usage on Paygo is atrocious, it is impossible to track a month since the page only holds so many entries.

I also check my usage at appropriate times.  When the page is almost at the stage where I'll lose information I take a screen shot and save it, renaming it to say "Rogers Cell May 26".  I print the screenshot every three months or so.



I'm a Senior Advisor
Posts: 3,512

Re: Pay as you go - improper data charges


@annan21 wrote:
 Also, the ability to track your usage on Paygo is atrocious, it is impossible to track a month since the page only holds so many entries.

You probably have a different plan than I have.  I can see every call and text back to February 2018 and what I was charged. I try to copy and save the transactions before they're gone for my records.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 19

Re: Pay as you go - improper data charges

Pay as you go online statement will only display previous 60 activities.  In many cases, this is not sufficient to see a full list of activities in a billing cycle and allow Rogers customers to monitor any their usage (and how close they might be to the limit)  

I'm a Senior Advisor
Posts: 3,512

Re: Pay as you go - improper data charges

My PayGo Call/Transaction History goes back to February showing 4 billing cycles (4 911 charges) and is a lot less than 60 items. But then I only use the phone occasionally. I'm on the original legacy plan, pay $100 per year, often from my balance if available.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 19

Re: Pay as you go - improper data charges

That's definitely a different plan.  What do you get for $100 / year (text, minutes etc)

I'm a Senior Advisor
Posts: 3,512

Re: Pay as you go - improper data charges

The current rate is $0.50/minute + long distance charges, and $0.30 for texts, $0.75/month for 911 service, deducted from the $100 balance. If someone sends me a text with a picture, I don't see it. I then have to turn on Data to receive it, for which I'm charged additional.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 19

Re: Pay as you go - improper data charges

That is indeed a completely different plan.  

 

My plan is $30/month which includes unlimited text, 250MB data and 50 minutes of phone calls.