Experiencing problems accessing my account and cannot top up my balance

[Snigs]

i cannot top up my account.  This seems to happen regularly.  What’s your problem?

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[57]

How are you trying to top up?

- Using your phone and calling *611?

- Using a mobile browser on your phone?

- Using a computer/browser? (if so, check out the link below).

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/46...

Do you have a credit card registered with Rogers so that it's easy to top up?

Have you tried calling them as outlined in the following link or using *611 to talk to someone?

https://communityforums.rogers.com/t5/Archived-Posts/Can-t-purchase-data-pass/m-p/426891/highlight/t...

Please provide us with more details about the method you're using and exactly how and when it fails.

[OLDYELLR]

I always call PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.

Hours: Mon-Fri: 8 am to 9 pm EST