Lost/intermittent network on the West Coast Express (GVRD, BC)

[nickbaron]

I take the West Coast Express from the Tri-Cities to Waterfront Station several times a week, and often lose signal/and have limited/intermittent download/upload speeds during the commute. There are specific locations where I always lose signal: several points on the ride around Burnaby Mountain, just West of Moody Station, and once more in the low area between Moody and Coquitlam Centre (south of Inlet Centre Station). I'm typically hotspotting, and so notice the crippled data speeds more on my laptop than I do while using my smartphone.

I talked with customer service, and they claim to have no reports of loss of coverage on the root, and recommended to check my sim card, switch to the eSim etc.

Questions:

1. Wondering if anyone else has had this poor service-area experience,

2. If anyone knows of an app/service that would allow me to track/record the signal across the trip for a week to see if my experience is consistent.

3. Any tech workarounds to improve my signal?

[RogersMoin]

Hello, @nickbaron.

Thank you for joining our Community and sharing your experience with cellular service on the West Coast Express. We understand the frustration of unreliable connectivity, especially during your commute.

Mountainous and hilly regions can present significant challenges regarding reliable cell phone signals. The terrain can block and weaken the signals from cell phone towers, resulting in poor reception, dropped calls, slow internet speeds, and delayed text messages.

The fast movement of the train can make it challenging for your device to maintain a stable connection as it constantly switches between cell towers. As you have observed, the degradation may be more evident at specific locations.

There may not be any easy workarounds to circumvent the inconvenience you are experiencing.

We appreciate your patience and understanding.

Regards,
RogersMoin