Local calls are being treated as Long Distance

[MisterWard]

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me from 604-555-5555,you have to dial 1-604-123-4567.
Whats going on? Everything is local to my area

***Edited Labels***

[RogersZia]

Hello @MisterWard,

Welcome to the Community!

Did you recently change your price plan? Is this for all the people trying to contact you or people in a specific area? Typically adding a 1 shouldn't generate a charge for people who are calling you but we can review your account to see if any features are causing this prompt. 

Please send us a private message @CommunityHelps so we can assist you further.

RogersZia

[Pauly]

Give me your Area Code and the FIRST THREE digits of your number,   then give me the same for the person trying to call you, I will check if its a local call or not.  thanks

[mauruiz]

My wife is having the same problems, and it started randomly. Did you find out what happened and a solution? Thanks!

[Pauly]

Waiting for MisterWard to confirm the area code and first 3 digits of the phone numbers, and I can check if its indeed local vs long distance

[berniemcmc63]

Does it have to do with the address on your Rogers account?  I moved from Abbotsford to Vancouver.  I am having this problem.  Interestingly, I used to live in Richmond with the same phone number before moving to Abbotsford.  Somewhere along the line, the Rogers system stopped considering me a local call for Richmond after I moved to Abbotsford.  It has not yet figured out that I am again living in a place that is not long distance from Richmond, yet it forces a long distance call.  I thought I had called Rogers tech support when I moved to Abbey to solve this when I moved that way, but maybe not.  I called support tonight and got a very contradictory response that I had to change my phone number to change my local calling area.  If that is the case, why did it change in the other direction 6 years ago without me changing my phone number?  Curious.  I also need to be local to Vancouver so that the enterphone for my strata will call my cell.  I am without enterphone until I figure this out.

[Pauly]

hello berniemcmc63

Long distance is determined by which rate centre your phone number is assigned to

you need to reside within a local rate centre and also have a phone number originating from that rate centre.

what is the area code and first 3 digits of your phone number and the number you are trying to call? i will look it up

[berniemcmc63]

I don't know the number that is trying to call me as that is embedded in the enterphone system of our strata. However, my phone originally was set up when i lived in Richmond. These days, you can carry your number anywhere in the province. Your local calling area should follow you. How does one reset that?

[Pauly]

you did not give me the area code and first 3 digits like I asked,  also you can ask your building super intendant for this info they will be happy to provide it to you

[berniemcmc63]

Ya, sorry. The request for me to provide feedback on this app chopped it off. My numbers are 778-822.

[Pauly]

NPA-NXX	Rate Centre	Region	Switch	OCN
778-822	New Westminster	BC	NWMRBCBTDMD	8821 ROGERS

Your phone number is a New Westminister number. Is that where you live?

You have local calling to 22 other exchanges, calling exchanges outside of these are treated as long distance.

What is the area code and first 3 digits of the number you are calling? we can find out if this numbers rate centre is local to yours.  without knowing this, it will be impossible to say if the number you are calling or the number calling you is treated as a local call or long distance call, they must give you this info.

[Mike196]

I live in Vancouvr and have the same issue, my phone line is local but treated like a long distance when using the building telecome

[berniemcmc63]

Two things:
1) I eventually found out that the administrator of my strata gave me wrong information about the enterphone, and was not aware himself that if my enterphone number to call was 083, one had to dial the zero. He told me the access number was 83. What a ditz.

2) i do think that the system uses information in your phone to determine where you are. As I was trying to figure out the problem earlier, i kept digging deeper and deeper into my google and Microsoft accounts and found my old address in places i did not know existed. As i updated those, i stopped getting indications that my phone thought I was in Abbotsford and started getting Vancouver-centric responses. It was around that time that My Rogers started acting better too. If their phone system is looking to my phone to set the local calling area, you have to clean up the data in your phone. My partner, who is from Mexico, cannot get some Canadian-centric services, like Netflix because the system still thinks he lives in Mexico. I know he has not done anything to change the deep references to his address in his accounts despite having a new phone. Make all of your accounts at the deepest level know where you are now.