cancel
Showing results for 
Search instead for 
Did you mean: 

Local calls are being treated as Long Distance

MisterWard
I've been around

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me from 604-555-5555,you have to dial 1-604-123-4567.
Whats going on? Everything is local to my area

 

 

***Edited Labels***

2 REPLIES 2

Re: Local calls are being treated as Long Distance

RogersZia
Moderator
Moderator

Hello @MisterWard,

 

Welcome to the Community!

 

Did you recently change your price plan? Is this for all the people trying to contact you or people in a specific area? Typically adding a 1 shouldn't generate a charge for people who are calling you but we can review your account to see if any features are causing this prompt. 

 

Please send us a private message @CommunityHelps so we can assist you further.

 

 

 

RogersZia

Re: Local calls are being treated as Long Distance

Pauly
Resident Expert
Resident Expert

Give me your Area Code and the FIRST THREE digits of your number,   then give me the same for the person trying to call you, I will check if its a local call or not.  thanks

Topic Stats
  • 2 replies
  • 459 views
  • 0 Likes
  • 3 in conversation