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Cannot dial one number

loraxe
I've been here awhile
When I dial one particular # from my cell or Home phone it says cannot be completed as dialed. It is a new # in 613-814 area and is long distance.
3 REPLIES 3

Re: Cannot dial one number

RogersMoin
Moderator
Moderator

Hello, @loraxe.

 

Welcome to our Community, and thank you for your post.

 

I understand you're having difficulty dialling the new 613-814 number. It sounds frustrating!

 

Since it's a long distance to you, have you tried dialling 1 in front of the number?

 

We look forward to hearing from you.

 

Cheers,

RogersMoin


 

Re: Cannot dial one number

loraxe
I've been here awhile

Yes of course I have tried dialing 1 before.

Re: Cannot dial one number

Hello, @loraxe.

 

I appreciate the confirmation. It's odd that you can't dial out only one of the numbers in the new area code from your cell phone and home phone. We can submit a ticket so the backend teams can investigate. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog

 

Cheers,

RogersMoin

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