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Knowledge Base Articles

What you need to know about Device Protection plans

Device Protection plans give you peace of mind by offering comprehensive protection for a low monthly fee in case your device is damaged, malfunctioning, or lost/stolen.* Plus, your first broken phone screen is repaired on us!   Here are all the det...

Save & Return program FAQs

How the program works       How does the Save & Return program work?   The Save & Return program lowers the upfront cost of your device by your Save & Return credit. You agree to settle your Save & Return credit at a later date by...

Understanding Wireless Charge Definitions on your Bill

Provincial 9-1-1 Fee Provincial governments require that Rogers charges a monthly 9-1-1 Fee that covers the cost of providing 9-1-1 emergency services. This fee is charged monthly and is separate from your monthly service fee. All emergency ca...

Tax exemptions for Indigenous customers

If you’re a current Indigenous customer, you may qualify for tax exemptions on your future Rogers bills.   A provincial and federal tax (GST/HST/QST/PST) exemption is available for all Indigenous customers with “Indian”* Status who live: on a ...

Multi-factor authentication FAQs

What is multi-factor authentication (MFA)? When you sign in to your account for the first time on a new device, you need more than just your username and password. You need a second "factor" - to prove who you are. A factor in authentication i...

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