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Knowledge Base Articles

Wireless Long-distance FAQs

What is a long-distance charge?   A long-distance charge is the premium charged on voice calls that travel over extended geographic distances.     When do I get charged long-distance?   Outgoing Calling:   If you dial a number that's...

Understanding Wireless Usage-based Charges

Learn about charges related to data usage, long-distance calling, and text messages (SMS).   What is a data overage charge?   If you’re on a wireless plan that doesn’t offer unlimited data and go over the data limit within your billing...

Understanding Internet-related charges

Learn about charges related to internet service like overage and equipment fees.   How do overage charges for internet usage work?   Some of our Internet packages  may have a monthly internet usage allowance measured in Gigabytes (GB)....

Understanding First Bill Charges - Wireless

You’ll need to visit the Shaw website for support with your Rogers together with Shaw bill.   First Bill Charges:   Applicable to customers who’ve activated their services or upgraded their devices (phones, smartphones, tablets, Wireless Home Phone ...

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