Multi-factor authentication FAQs

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What is multi-factor authentication (MFA)?

When you sign in to your account for the first time on a new device, you need more than just your username and password. You need a second "factor" - to prove who you are. A factor in authentication is a way of confirming your identity when you try to sign in. For example, a password is one kind of factor, it's something that you know. A smartphone or an email address is another kind of factor, it's something that you have. To add an additional layer of security we recommend enabling MFA. Make sure the password you use for your MyRogers account is different than the password you use for your email address.

How does MFA work?

When you log in to MyRogers with MFA enabled, you may be asked to provide a unique security code called a one-time passcode (OTP). You can choose to receive this OTP either by text message or by email.

What do I need to do to ensure MFA works for me?

To ensure that MFA works for your account, keep your email address and recovery phone number up to date on your account profile and make sure that MFA is enabled for at least one of them.

Check out our How to update your MyRogers Profile and Settings knowledge base article for more information. 

How do I enable/disable MFA for MyRogers account?

To enable or disable MFA, follow these steps:

1. Select the Update MFA Settings button in your MyRogers Profile page
2. Use the toggle On/Off button to enable or disable MFA
3. Click Save changes button to save the changes
4. To discard changes, click the X on top right corner. 

Can I use a landline to receive my one-time passcode (OTP) for MFA?

You’ll need a mobile phone number that can receive text messages to use MFA.

Can I use an international cellular number for MFA?

You’ll need a Canadian mobile phone number that can receive text messages to use MFA.

Will I be charged for using MFA?

Standard messaging and data rates may apply. Please refer to your mobile plan for more information.

Do I require both an email address and mobile phone number to use MFA?

To provide you with the best possible experience, both an email address and a mobile recovery number are required to enable MFA. Check out our How to update your MyRogers Profile and Settings page for more information.