Sportsnet App Saying Not Subscribed

[AdamChapman]

At the end of July I had to switch off of my legacy equipment/package to Ignite as the old equipment was no longer going to be supported as of late August.  We got a package that included the Sportsnet packages.  The product was standalone TV only as we have internet through another provider.

Since then the Sportsnet App no longer works.  Whenever i try to log in, it says that I am not subscribed to view any of the content.  TheSportsnet channels work fine through Ignite TV, but don't work on desktop login, phone, ipad, ipad mini, or smart TV.

Deleting and reinstalling the Sportsnet app hasn't helped. And again it also doesn't work on desktop.  I had a ticket open for from August 20 - September 11 when it was closed as Rogers couldn't pinpoint the cause of my issue.

The ticket is C201597425.

This has been extremely frustrating.  Any solutions or help?

***Edited Labels***

[RogersTony]

Hello, @AdamChapman 

Welcome to the Rogers Community Forums!

I can understand how frustrating it is to no longer have access to the Sportsnet app. 

We have received an update on the Ticket ID that you provided. Our ticketing team has investigated this and advised that Standalone TV accounts are not compatible with Internet Apps like the Sportsnet app and other TV channel apps.

RogersTony

[AdamChapman]

Is this new? I’ve had standalone TV service since 2009, and I’ve never had issues with the Sportsnet service since then. This has only occurred since I was forced to switch to Ignite in late July.

[RogersTony]

This applies to standalone Ignite TV services. You would need Ignite Internet and Ignite TV to have access to the Internet apps.

RogersTony

[AdamChapman]

That’s fine, but I was forced to switch to standalone ignite from my legacy package , and then never advised I would lose access to Sportsnet app. Given this combination, I would like access to the app for two years at no additional cost.