Rogers Xfinity app functionality failure

[Ottawarural]

At the start of November, when they change the name of the app and everything got updated all functionality relating to profiles, assigning devices being able to control anything on any particular device. Anytime you want to click on the additional profiles you have saved all you get is failures nothing works. It’s a piece of junk now hate it.

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[RogersMoin]

Hello, @Ottawarural.

We appreciate you joining our Community and sharing your app experience after the rebranding.

The app rebranding should not have impacted any functionality. It's disappointing that the recent changes have disrupted your ability to manage profiles and devices effectively.

Can you clear the app's cache and data and uninstall it? Depending on the device, please install the app from the Google Play Store or Apple's App Store.

A fresh app installation should restore your ability to manage your home network. Please update us on the results.

Cheers,
RogersMoin

[Ottawarural]

How does one clear the cache on IOS devices for this app?

I have tried deleting and then reinstalling the app. And it did not rectify this situation.

I am hesitant to wipe or do a master rest as there are hundreds of devices assigned, organized etc in the app.