Rogers XFinity App Error Screen

[robertof]

Does anyone has this screen when trying to log in the XFinity app?

On my side, the issue started with the previous Rogers App, and then stayed after the XFinity app was released. 

Rogers' technician says they are working on it, but I am sure they have no simple clue on what they are looking for.

Anyone having of had the same issue? How this was resolved (if it was).

Already tried the app in 5 different devices, unistalled and reinstalled the app, already tried all possible solutions. Besides my signal is incredible bad with the new modem and "2.5 Gb", I need first to resolve the app issue before continuing with the other problems.

Rogers is only opening and closing tickets saying the issue is resolved, but is not.

***Edited Labels***

[RogersTony]

Hello, @robertof 

We definitely want to help you get the app working.

We'll need to review the notes on the tickets that have been escalated on your file. Please send a private message to @CommunityHelps so we can get started.

Not familiar with our private messaging system? No worries, click here. 

RogersTony