Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

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byrongaum
I Plan to Stick Around
Posts: 16

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

Yeah, it's pretty brutal. iPhone seems to bypass everything.
Stacyking
I've Been Around
Posts: 1

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

I am having the same issue. I have paused my daughters device, yet she’s still able to use Instagram and has been on for 8 hours. When a device is paused shouldn’t that mean it doesn’t not work on your internet? Help me understand this
-G-
Resident Expert
Resident Expert
Posts: 1,938

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

@Stacyking  Welcome to the Community!

 

The parental controls on Ignite are far from perfect.  They basically work by intercepting DNS queries from a paused device and returning an error, preventing it from initiating any new connections.  However, if you have already connected to a site, you may be able to continue using it indefinitely.  Also, if you are able to get around the DNS block, either by installing a VPN or through some other means, you can still continue to use the Internet while paused.



marshagermaine
I've Been Around
Posts: 1

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

Unable to pause "livingroom" device:

My grandson will be on YouTube all night on my livingroom tv and I can't pause it

RogersTony
Moderator
Moderator
Posts: 1,194

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

Hello, @marshagermaine

 

Welcome to the Rogers Community Forums!

 

I can understand how important it is to manage the WiFi network in your home to ensure younger family members are adhering to the rules regarding internet usage.

 

Can you let us know what type of device your grandson is using? There was a recent update to iOS which would require you to reassign any devices recently updated to iOS14 to a profile. If it has not been assigned properly then the downtime schedule rules would not apply to those devices.

 

We look forward to your response.

 

RogersTony

shelbie
I've Been Here Awhile
Posts: 2

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

i have the same issue i cant pause my sons iphone8, ive attempted everything in the above thread such as assigning it to its own profile and restarting modem and nothing works.

RogersTony
Moderator
Moderator
Posts: 1,194

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

Hello, @shelbie

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it was to see that your son was able to bypass the pausing feature via the WiFi Hub app. 😞

 

The Wi-Fi Hub app uses each device's specific mac address to block access to the internet. If the iPhone 8 was recently updated to iOS14 then it is most likely the private Wi-Fi mac address feature built into the OS that is allowing your son to bypass the pause feature. With the new iOS14, the iPhone generates a new Wi-Fi mac address, you'll need to remove and re-add his iPhone 8 to the app in order to block the new private Wi-Fi mac address.

 

Give this a try and let us know if it is now working as expected.

 

RogersTony

byrongaum
I Plan to Stick Around
Posts: 16

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

She may have downloaded videos on Netflix. It allows you to watch them offline.
Kayle19
I've Been Around
Posts: 1

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

I set up a profile to pause the tv during the day. My app pauses some of the devices but not the Rogers box. I want to turn off access to the Rogers box (cable, YouTube) during set hours.

RogersTony
Moderator
Moderator
Posts: 1,194

Re: Ignite Wifi Hub - Paused Device but Internet Still Accessible!?

Hello, @Kayle19

 

Welcome to the Rogers Community Forums! 🙂

 

Thank you for posting your inquiry. I know how important it is to effectively control your TV system at home. The best way to set up a day or time lock for the Ignite TV box is directly in the settings of the box in question.

 

Go into the Settings, then select Parental Controls, then select Day and Time Locks. From this menu, you can manage the lock schedule for your devices.

 

Let us know if this works for you.

 

RogersTony