This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works! All the problems seem to be through the mobile app both android/apple. Other people that reviewed seem to have the same problem.
Solved! Solved! Go to Solution.
Welcome to the community!
Sorry to hear you're having issues with the Ignite TV app on WiFi! I appreciate your providing the details regarding it that you have. We'll do what we can to get to the bottom of this. Can you confirm for me which device(s) and their OS versions are experiencing the issue? Can you also confirm for us what error message you're receiving when you try to log in on WiFi? Perhaps a screenshot of it?
I have the same issue. I am using a Pixel 2 XL with Android version 10, security update May 5, 2020. The phone is connected to my Rogers Ignite modem. Even though I am connected, I get a this error message when I try to use the Ignite TV App: "Network Error: Please check that your router or access point is connected to the internet and try again." I have tried all the suggestions in this forum, including uninstalling and re-installing the app and restarting my phone. Please advise.
Thank you for joining this conversation; not able to use the Ignite TV app is quite disappointing. I appreciate your posting the error message, and thanks for trying the suggested fixes. I hope you are staying well and safe!
Do you use the Rogers Ignite WiFi Hub app to manage your home network? If yes, can you check if the Protected Browsing feature turned On? If it is On, please toggle it Off and then try accessing the Ignite TV app.
Please keep us posted.
Welcome to the Rogers Community Forums!
Thanks so much for posting your concern in the community. I know how important it is to have the Ignite TV app working to be able to view your TV service while on-the-go.
Once we have a bit more information we'll be better equipped to assist you.
We look forward to your response.
Hello @jeffhs and a very happy new year to you!
Thanks for posting your concern here in the forums! So sorry to hear about the trouble you've been experiencing with the app. I can't say that those particular error codes are familiar to me but perhaps you can answer a few questions for us so we can help get to the bottom of it! 🙂
We look forward to your response!