Ignite App Does Not Include All Channels I Subscribe To

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 8

Ignite App Does Not Include All Channels I Subscribe To

There appears to be no rhyme or reason as to why some channels (which I get on my STB and TV) are not available on my Ignite TV app?

 

Can anyone explain?

 

 

***Added Labels***

Resident Expert
Resident Expert
Posts: 2,845

Re: Ignite App Does Not Include All Channels I Subscribe To

@RS-111 : Perhaps the following FAQ regarding the Ignite TV App will help:

 

https://www.rogers.com/customer/support/article/using-the-ignite-tv-app

 

All different types of programming are negotiated between the service provider and the rights holder separately. This includes:

 

SD

HD

DD5.1

Broadcasting

On-demand (often with time constraints)

Streaming

Etc.

 

So, although you can see a certain programme via the set top box, it may, or may not be available OD or streaming.