Home Security AP Crashes

[David5757]

Log into the Home Security AP on Android phone.

Try to view live image of any camera and it kicks you right out.

(Yes I've re-installed the ap and yes, the phone and the OS are up to date.

It used to work.  What have you done?

[RogersTony]

Hello, @David5757

Welcome to the Rogers Community Forums!

We know how important it is to be able to connect to your cameras remotely.

• Do you subscribe to the Rogers Smart Home Monitoring service or do you have your own camera system from a third party?
• If you are a Smart Home Monitoring subscriber, do you notice this same issue on other devices?
• What type of device are you using?

We look forward to helping you get this resolved.

RogersTony

[David5757]

Hi.

Yes.  I do subscribe to the Rogers Smart Home Monitoring service and there is no third party involvement.

Yes. This happens on another device as well.

I am using a Moto G Pure cell phone.

[RogersTony]

Hello again, @David5757

Thank you for providing us with that additional information.

We'll need to troubleshoot this further for you to see what is causing this issue to happen.

Please reach out to our technical support team so they can run some diagnostic tests on your equipment and escalate this for you. You can contact them by visiting rogers.com/contactus.

Alternatively, you can reach out to us in the community by sending a private message to @CommunityHelps. Not familiar with our private messaging system? No worries, click here.

RogersTony

[David5757]

Hi Tony.

Thanks for the input, but I hardly expect that the technical support team will run diagnostics on my cell phone.

[RogersTony]

We'll need to run some diagnostic tests on your system which may shed some light on why the app is crashing when you go to view your camera. 

Please reach out to us via either of the methods listed in my post above.

We look forward to hearing from you.

RogersTony