We'd love to review your account details to see if we can find out what's going on with your app entitlements. Hopefully, we can figure out what the issue is so you can enjoy your programming while on the go!
Thank you kindly!
Welcome to the Community 🙂!
Are you able to access the streaming service via the browser? Have you previously logged on to https://ignitetv.rogers.com/ and accepted the terms of service?
Since I first made this post and then contacted Rogers directly, Rogers has been unable to resolve the problem. I also noticed the same problem with TSN this week and I've seen other reports of the same problem with SportsNet and other services we should have access to through Rogers after upgrading to Ignite TV.
The problem seems to be widespread and it's starting to look like Rogers is unwilling or unable to fix it at this time.
I'm having the same issue as well but given there has not been a response in the past 3 weeks, I assume it is an complicated issue
@test_ing , welcome to the Community! If you've already logged in to https://ignitetv.rogers.com/ and accepted the terms of service and you're still experiencing issue with the Crave app I would recommend you to reach out to us via PM @CommunityHelps as well and we'd be happy to look into this for you. Please click HERE, for instructions on how to send a PM.
I am having this same issue on my Crave app. Worked fine last night. Been on Ignite for a few weeks now with no issues now all of a sudden it's saying I don't have a subscription when I do.
Any one have a solution?
Welcome to the Rogers Community @sjdubs!
Thanks for your post. We certainly want to help you resolve the issue you'Re experiencing with your Crave app,
Since you signed up, have you had a chance to log on to https://ignitetv.rogers.com/ and accept the terms of service?
It would help us tremendously if you could let us know the troubleshooting steps you've gone through so far. Are you able to access the Crave streaming service via web browser?
Welcome to the Community and thank you for your post :).
I hope you're enjoying the Ignite TV service so far. As mentioned by RogersMaude in the post above yours, have you had a chance to log on to https://ignitetv.rogers.com/ and accept the terms of service? This has known to resolve access issues for our users.
Additionally, are you able to log in to Crave TV via the browser?
Just need a little bit more info to assist you further :).