Crave App

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RogersLaura
Moderator
Moderator
Posts: 822

Re: Crave App

Hello @bkilby1 & @RLA,

 

@bkilby1, congrats on your first post here in the Rogers Community and to @RLA, thanks for your response! 👍

 

We'd love to review your account details to see if we can find out what's going on with your app entitlements. Hopefully, we can figure out what the issue is so you can enjoy your programming while on the go!

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Thank you kindly!

 

RogersLaura

JBDmusic
I've Been Around
Posts: 1

Re: Crave App

Also having the same issue ... has anyone had any success in troubleshooting this.... crave says I have no active subscription now and to contact my provider.... so here I am doing that I suppose...
RogersZia
Moderator
Moderator
Posts: 1,374

Re: Crave App

Hi @JBDmusic,

 

Welcome to the Community 🙂!

 

 

Are you able to access the streaming service via the browser? Have you previously logged on to https://ignitetv.rogers.com/ and accepted the terms of service?

 

If you've already done so, please reach out to us via PM @CommunityHelps so we can take a look into your account for you. Please click HERE, for instructions on how to send a PM.

 

 

 

 

 

RogersZia

AnotherMom
I've Been Here Awhile
Posts: 3

Re: Crave App

Since I first made this post and then contacted Rogers directly, Rogers has been unable to resolve the problem. I also noticed the same problem with TSN this week and I've seen other reports of the same problem with SportsNet and other services we should have access to through Rogers after upgrading to Ignite TV.

 

The problem seems to be widespread and it's starting to look like Rogers is unwilling or unable to fix it at this time.

test_ing
I've Been Around
Posts: 1

Re: Crave App

I'm having the same issue as well but given there has not been a response in the past 3 weeks, I assume it is an complicated issue

RogersZia
Moderator
Moderator
Posts: 1,374

Re: Crave App

Hello AnotherMom, have you had a chance to reach out to @CommunityHelps via PM? What error message do you get when you try and log in to the app? Is this issue occurring on any other Go Apps as well?

 

 

@test_ing , welcome to the Community! If you've already logged in to https://ignitetv.rogers.com/ and accepted the terms of service and you're still experiencing issue with the Crave app I would recommend you to reach out to us via PM @CommunityHelps as well and we'd be happy to look into this for you. Please click HERE, for instructions on how to send a PM.

 

 

 

 

RogersZia

sjdubs
I've Been Around
Posts: 1

Re: Crave App

I am having this same issue on my Crave app. Worked fine last night. Been on Ignite for a few weeks now with no issues now all of a sudden it's saying I don't have a subscription when I do. 

 

Any one have a solution?

RogersMaude
Moderator
Moderator
Posts: 2,367

Re: Crave App

Welcome to the Rogers Community @sjdubs!

 

Thanks for your post. We certainly want to help you resolve the issue you'Re experiencing with your Crave app,

 

Since you signed up, have you had a chance to log on to https://ignitetv.rogers.com/ and accept the terms of service? 

 

It would help us tremendously if you could let us know the troubleshooting steps you've gone through so far. Are you able to access the Crave streaming service via web browser?

 

If you still need help, please reach out to us via private message @CommunityHelps so we can take a look into this for you. Please click here, for instructions on how to send a PM.

 

RogersMaude

Thenorth
I've Been Here Awhile
Posts: 2

Re: Crave App

Our whole family is unable to connect to crave tv the only thing it keeps saying is please activate your subscription when it has been activated for months. It doesn't give an option beyond that it just shows that message. I haven't been able to get in contact with anyone at Rogers I just keep getting stuck in transfer loops. Can anyone help ?
RogersZia
Moderator
Moderator
Posts: 1,374

Re: Crave App

Hello @Thenorth,

 

Welcome to the Community and thank you for your post :).

 

I hope you're enjoying the Ignite TV service so far. As mentioned by RogersMaude in the post above yours, have you had a chance to log on to https://ignitetv.rogers.com/ and accept the terms of service? This has known to resolve access issues for our users.

 

Additionally, are you able to log in to Crave TV via the browser? 

 

Just need a little bit more info to assist you further :).

 

 

 

RogersZia