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Use Different Router with 5G Home Internet

Bodom-
I've been here awhile
Hey Roger’s Forums,

Currently I have the new Rogers 5G Home Internet package that comes paired with the Nokia FastMile and am trying to use the SIM in a different router with no luck. I’m trying to get it working with a Nighthawk M6 Pro (MR6550) as there will be times I don’t have power for the Nokia FastMile, and continually get two errors. The first error tells me I need to confirm the APN, which I copied from the FastMile, turns out it doesn’t use the standard Rogers APN, but uses fwach2.apn instead. The second error tells me “MM#6: Restrictions on the data plan is detected. Please contact your ISP.” which I have done, but no one seems to be able to give a definitive answer on why it doesn’t work. Even with the correct APN I’m unable to connect.

So I came here in hopes of finding an answer, or even a different device that is compatible.

TIA!


Edit: i should also mention the results are the same when using the normal Rogers APN settings.

***Edited Labels***
6 REPLIES 6

Re: Use Different Router with 5G Home Internet

-G-
Resident Expert
Resident Expert

@Bodom- I have no idea whether your router is compatible with Rogers' service.  Rogers certainly won't provide any support for it.

 

How do you have the network settings configured?  I believe Rogers' mobile networks are built on an IPv6 core and use 464XLAT to provide IPv4 connectivity.

Re: Use Different Router with 5G Home Internet

Spectrox
I plan to stick around

The SIM that comes with the Nokia FastMile Gateway is locked to range IMEI’s. It will not function in other devices.

Re: Use Different Router with 5G Home Internet

Bodom-
I've been here awhile

I believe this is the answer.  
The included SIM wouldn't work on any device, even other devices that currently work on the Rogers network.

Re: Use Different Router with 5G Home Internet

hunmin
I've been around
I have a similar issue. I have 2 inseego m3000 and both are a Rogers device but only the one that was ship to me from Rogers would work. The one I bought from another Rogers customer would not work. Originally I bought it to use it on one of those 15.00 dollars 4gb data plan until I saw the 5g home Internet offer.

Re: Use Different Router with 5G Home Internet

davidwhite47
I've been around

Great of rogers to take a service away again.

This time I have had a 4G data card in a peplink router in my RV for years and it worked fine. They pushed me to a 5G plan and the sim won't work in the router I am sure for the reasons stated above. 

 

I particularly enjoyed the 1.5 hrs on the phone to get an annoyed tier 2 support person on the phone who could not understand how I got to him and flat said too bad we don;t support it.

Re: Use Different Router with 5G Home Internet

Bodom-
I've been here awhile
Sad that nothing has changed in 3mo.
That was mostly the same experience I had, no one knew what they were talking about and kept on transferring me to different departments and eventually telling me the device I was trying to use wasn’t supported (even after telling them I was trying to use it on devices currently running on the Rogers network).

I really hope one day we can use the SIM on our own devices since it seems like we’re only renting the Nokia router and it’ll eventually have to be returned. I would love to be able to use a different router since there’s no ports for range extenders on the Nokia device.
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