Hello to whoever it may concern hopefully i will get to the right team or someone who can answer my concerns..
regarding this service.
Honestly never thought i would have experience like this from (Rogers) which is so called the best telecom providers in Canada.
So i heard about this internet plan for 55 dollars for 500GB seems like a good plan
i did receive the nokia box for that and i used it for first day yesterday works good and speed was good too but
Today it seems internet goes slow as compared to yesterday i checked internet speed and it was downloading 29mbps and uploading 10mbps which is slow for 100mbps internet. I also wanted to have another frequency of 5GHZ and 2.4 GHZ to connect wifi to my smart lights ( they usually connect to wifi only if they are 2.4GHZ) which is wierd that for internet i know
All the internet providers are able to provide two wifi line for them
i did my research and couldnt figure it out
So i called customer service and here comes the horrible experience...
Concern 1. The tone of the customer service person i was talking too was so rude. I was trying to explain what is my need and what solution i would like .. She think she understand but clearly she didnt because she was changing my wifi from 5GHZ to 2.4GHZ and why would i want slow internet. I wanted two wifi frequency from one wifi so i can connect two different devices i dont think she really understood me.
And the tone that i got was unacceptable she should understand that she is customer service and she should understand what customer service means and stay ploite and empathetic towards me.
Concern 2.
I was supposed to get 5G but when i am checking router settings it says its connected with 4G and 5G wasn't even on in that so i explained that to her and she start some troubleshooting steps and as the last step she asked me to reset the whole modem. I totally understand that it can be one of the troubleshooting steps but it was already 1 hour in the call and i have to cook so i politely ask her that i cant reset the whole wifi as i have to change password and wifi settings again and need to sign in again on all the devices so can do later or tomorrow and i politely request for callback tomorrow and her words were " callback is not available" that was rude she could have said sorry sir but we cant do the callback for this and this reason but no......... I think sometimes you have to go step forward if client problem isn't resolved.
I checked the wifi description for rogers internet it says that if 5G isnt avialable then it would connect to 4G but at same time when i am checking coverage map i can see that 5G is available where i live.
Concern 3
the person who sold me the paln gave me plan for 45Dollars but on my email its saying 55 hopefully on my first bill i will get bill for 45 . hopefully i will get clarity on that
Thanks
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