First of all, I want to thank the CS agents on call were and there were a number of them. disclaimer: I don't remember the exact days in between calls to the CS Line.
Continue my story. The day (or so) after I posted this, I called the CS line and got on the line an actual person. The offer ended Dec 2nd and I called back on the 3rd. By the 3rd, the agent was no longer able to find the promo on their system. It took a little bit he said it would be solved and everything should show up on the app or call back in 3-4 days. So the days lapsed and my Rogers still doesn't show the changes. I am still shown the original Infinite Essential Plan minus the promo stuff. I call during a week day. This call lasts close 2 hours. I gave the agent all the details told him/her what happens, again, she/he can't find the promo code or details. It takes them about 40 minutes to find it. But they can't seem to apply it to my account and will need someone on a higher level. After 1 hour plus with them, I'm transferred to the manager. Now I think, things will start moving. The manager punches in a few things and says he's put in the request for the change. Give it 3-4 days for it to reflect on the app. The days go by and nothing changes on my app. So I call again. Super nice person, really helpful. Again he spends another 40 plus minutes looking for codes, promo, etc. He says he'll take care of it and will close my previous ticket number and send me a new ticket number. Plus he says he will call me back 3-4 days or a week so I'm dealing with the same person. A week flies by, no call. So I call the CS line again. So we spend again, another 40 plus minutes on the phone. Most of it like the other calls, I'm sitting there listening to the CS agent typing on their keyboard. Because they are probably chatting with the other reps that had helped me before.
At this point, he points out that everyone before has punched in all the codes and gotten my plan down to 195gb but not to 200gb as in the deal on BF or the 4 months US roaming. Mind you, because I had put down my CC for automatic payment, today, I was charged close to $150 for the wrong amount that is on my Rogers App.
So I asked the rep about this. So I should not be paying for anything for the next 3 months right? Because my plan should be $50/month. Nope. I'm getting a "deal" $45/month for 7 months. So let's do the math here. 7x5=35. So I'm being "reimbursed" $35 for $97 that I shouldn't have been charged for. Remember part of the BF deal is that the service charges should have been waived. Now the next part. After putting in all the codes, I'm still missing 5gb of data per month while paying full price. That's 120GB over the life of the contract (24 months). I don't blame the people involved with this, your hands are tied but the system the company has been using is inefficient. I will only point to the factor that I've dealt with 5-6 reps since I've posted this.
I will PM you and post this here so everyone can see it too.
