5g home internet no longer connecting after 30 day trial

[cnorthnb]

Hello, anyone out there experienced their 5g home internet suddenly stop picking up a signal after 30 days?  I subcribed, recieved the modem 2 days, later, turned it on, and worked without issue for 28 days.  SUddenly March 6th, evening ( oddly exactly 30 days after I subscribed on Feb 4th)  no internet, and Cobra will not connect longer than about 90 seconds if that to a signal.   I am on my 3rd support case, 3 rd Cobra, and 2nd SIM card with ROgers techs still having no idea what is wrong. I am quite certain the tower was not relocated, and I did not move the house.  Same window, same shelf - no signal   and in Northern NB you can't blame the tree foliage at this time of year 🙂  Any ideas or past experiences info appreciated. 

[RogersCorey]

Good morning @cnorthnb,

I apologize for any inconvenience. I know that suddenly losing your Internet connection like this would be disruptive.

Is anyone having any issues with their smart phone accessing the Internet at this same location using cellular data?

~RogersCorey

[cnorthnb]

No.. everyone if flying thru their data allotment on the cell phones, lol.   its not a connection issue as per Rogers.  less than 5km from the tower, good signal.  Extremely odd that Rogers cannot pinpoint the issue. 

[RogersCorey · Accepted solution]

That is absolutely an odd issue, @cnorthnb. I haven't heard of a similar issue and it doesn't seem that others in our Community have either.

We'd need to look at the history of the issue as it's documented on your account before we could provide any further advice.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey