Understanding TV, Internet, and Home Phone Charge Definitions on your Bill

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Pro Install Add-On

If you’ve installed TV / Internet / Home Phone service yourself, you shouldn’t have a Pro Install Add-On fee on your bill.

However, if a Rogers technician installed your services, then a Pro Install Add-On fee will be applied on your first bill. During the installation, the technician will ensure that everything is working well, identify equipment issues, and will show you how your new services work.

If you subscribe to multiple services at once in a Rogers Xfinity bundle (TV, internet, or Home Phone), and have all services installed the same day, you’ll only be charged installation fee(s) once to cover all those services.

Missed appointment fee

If you need to cancel or reschedule your appointment, please give at least 24 hours' notice, as a missed appointment fee may be applied. The fee may also apply if:

• You aren't there when the technician arrives or no one of the age of majority is home.
• You don’t let the technician in or can’t show them the equipment that needs fixing.

Express Setup

On your first bill, the one-time Express Setup fee covers the cost to set up your service(s) on the Rogers network. You can find this in the One-time charges and credits section of your bill.

Rogers Xfinity WiFi Gateway

To provide you with the latest technology, internet packages include a WiFi Gateway rental. If you subscribe to an Rogers Xfinity TV Bundle, the rental fee for the WiFi gateway is included in your package.

Note: If you don’t have a Bundle, the rental fee is not part of your monthly service fee. There will be a separate charge for a WiFi Gateway rental.

If the WiFi Gateway is lost, stolen or damaged, you’ll have an Unreturned Equipment charge applied on your bill

Looking for charges related to Rocket hubs and wireless internet plans? Check the Wireless charges section.

Rogers Xfinity Entertainment Box

To provide you with the latest technology, Rogers Xfinity TV bundles include the rental fee for one Rogers Xfinity Entertainment Box. Any TV box(es) outside of the bundle will be there as a separate charge.

If the Rogers Xfinity Entertainment Box(es) are lost, stolen or damaged, you’ll have an Unreturned Equipment charge applied on your bill.

Early Cancellation Fee

If you subscribe to services on a term contract and then cancel them before the end of your term, Rogers charges an Early Cancellation Fee as set out in your service agreement. This fee depends on the type of term offer and the number of months remaining in your term contract.

Note: After cancelling your service, please return any rented equipment (WiFi Gateway, Rogers Xfinity Entertainment Box(es)) as soon as possible or you could be charged for the unreturned equipment.

Don’t know what to return?

Check out our Returning rental equipment