Door Lock Installation fee
This fee covers the cost of sending a Rogers technician to your home to install a Smart Home Monitoring door lock (like the Yale YRD220 door lock). This is a premium installation charge that’s separate from the Technician Install Fee.
You won’t have this fee if you’ve installed the door lock yourself.
Equipment Removal fee
When moving your Smart Home Monitoring equipment to a new location, you can request to have a Rogers technician remove the equipment from the current location. You won’t have this fee if you’ve decided to remove the equipment yourself while moving your services.
Note: Once you’ve moved the equipment to the new location, you’ll still have to pay the Technician Install Fee to have Smart Home Monitoring equipment installed.
Early Cancellation Fee
If you’ve received a hardware subsidy for your Home Monitoring hardware kit but you’ve cancelled your account before the end of your term contract, Rogers charges an Early Cancellation Fee. This fee pays off the hardware subsidy that you’ve received when the plan was activated. This fee depends on the amount of the hardware subsidy and the number of months remaining in your term contract.
For example:
Let’s say you’ve received a hardware subsidy of $100 when you’ve activated your Smart Home Monitoring service on a 2-year term contract. If you decide to cancel your service one year after the activation, you’ll have to pay off the hardware subsidy for the 12 months remaining in your contract. As a result, you’ll have an Early Cancellation Fee of $50 ($100 ÷ 24 months x 12 months).
False Alarm Fee
If a Home Monitoring alarm has been activated by mistake or for a non-emergency, your local emergency services (fire, police, or ambulance) charge a False Alarm Fee to cover the cost of their services being mobilized for a non-emergency. This fee depends on your city. Contact your city to learn more about this fee.
Need help avoiding the False Alarm Fee? If a false alarm was triggered, make sure that it's reported right away. If emergency services are already mobilized by the time that it’s reported, you’ll still be charged the fee.
Check out our Smart Home Monitoring page for more information.
Police Permit Fee
Many of our Smart Home Monitoring plans include a 24x7 Central Monitoring service that immediately notifies authorities in the case of an emergency.
If a 24x7 Central Monitoring service is part of your Smart Home Monitoring package, there will be a Police Permit Fee to cover the cost for local city emergency services to provide this service. For a list of cities that charge this fee, check out our list of Municipal permits.
Thermostat Installation fee
This fee covers the cost of sending a Rogers technician to your home for installing a Smart Home Monitoring door thermostat. It’s separate from the Technician Install Fee. You won’t be charged this fee if you’ve installed the thermostat yourself or have had it installed by another professional.
Wire Concealment fee
When you have Rogers install your Smart Home Monitoring service, you can have the technician conceal your wires. This fee is separate from the Technician Install Fee.
Note: The Technician Install Fee includes wall mounting of the Smart Home Monitoring devices without wire concealment.
