Unable to connect to modem

[IT14]

Hi, Rogers app is unable to connect to my my modem ( shows incorrect password) as I recently changed modem password. I tried to log in with new password but was unsuccessful. Could someone please explain why is it happening?

***Edited Labels***

[RogersJermaine]

Good evening @IT14

,

We would love to certainly assist you further with your request, we would just like to clarify some more information to help troubleshoot this for you. 
 

• Which app are you unable to connect to the modem?
• What password are you being asked for?

Looking forward to your reply!

RogersJermaine