@Brody1364 wrote:
During peak hours our upload speeds frequently drop to 1.5 to 4 mbps. Our plan has "up to" 50 mbps upload speeds. My partner has online classes that struggle to work during this peak and I play competative games that constantly have network issues during this time too.
I am wondering if this is standard across the board and to be expected or is this an outlier and something we should investigate further? Thank you to anyone offering input or advice.
No, this is not typical. Normally, with Rogers Internet, upload and download speeds are both higher than the posted speed for the service. When it is not, it's a problem that needs to be investigated.
However, it is also possible that the problem could be with your in-home network. In addition to performing a speed test on your computer, you should also perform a speed test using the Rogers Xfinity app. See here for more information on how to do this: https://www.rogers.com/support/internet/speedtest
The Xfinity app's speed test tests the speed between a Rogers server and your Xfinity gateway.
If the Xfinity app speed test shows that you are attaining the correct upload and download speeds for your service but the speed test on an in-home computer or device is substantially slower, there is a problem either with that device or your in-home network.
Also, if possible, you should perform speed tests with an Ethernet-connected computer. There are many things that can slow Wi-Fi down.
what modem do you have? Rogers modems can be seen on the following page:
https://www.rogers.com/support/internet/setup-install
Can you log into your modem and navigate to the signal data:
If you have a Gen 1, 2, or 3 modem as seen on the left of that page, navigate to Gateway >> Connection >> Rogers Network. On that page you should see three data tables at the bottom of the page, Downstream, Upstream and CM Error Codewords. Please copy those tables and paste them in to a post. To copy the tables, one at a time, place your curser just ahead of the first character in the table title. Hold down the shift key and scroll down and to the right until the curser is sitting just after the last character in the table. Release the shift key and with the data still selected, use Ctrl c to copy the data. In a new post, use Ctrl v to paste in the data. Please do that for all three tables. You can use the keyboard arrow keys to scroll down and to the right to the end of the table. When you paste the data into a post, since the tables are all horizontal, the forum software will automatically generate a scroll bar at the bottom of the post so that people who are looking at your post can scroll right to see all of the data.
That data will show if you have an overall Downstream or Upstream signal level problem, or if there is an excessive amount of noise in the Downstream data which will cause the Correctable and Uncorrectable Codewords to show high numbers. The Orthogonal Frequency Division Multiplexing (OFDM) data only shows an overall number. The breakdown into smaller frequency bands is not shown in the user interface and can only be accessed by the forum moderators or a Level II tech. Level I tech support apparently cannot see that data even though OFDM data transmission is the primary mode of data transmission within the network.
But, first things first, please log into your modem when you have time and copy and paste that data into a post.
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