Samsung S20 slow internet using WIFI 6

[zyferneo]

Hi! We have 1gbps ignite wifi but my wife's S20 FE is always having slow connection at home.

Her connection is showing WIFI 6 but getting similar to 3g speed. This problem only happens when connected to our home wifi. It's fine in wifi on other places or using mobile data.

I already tried to disable 5ghz in our wifi and do full factory reset on the phone, Still the same issue.

Anyone encountered something similar or any solution to this?

*Added Labels*

[RogersRahul]

Greetings @zyferneo,
 

Welcome to the Rogers Community Forums!
 

Thank you for bringing this to our attention. We'd be happy to assist you with this.

We'll need to ask a few questions to determine what could be causing this.

• When did this first start happening, was it working well for a period before this began?
• How many WiFi bars do you see on the device?
• Does the issue occur in a specific location? 
• Are you using any third-party equipment?
• Is the issue is happening on any other device?
 

We look forward to hearing from you.

Cheers,
RogersRahul
 

[Mlg2]

To answer the questions in order.
1.As soon as rogers changed to wifi 6, was working perfect on 5g
2.full bars
3.no
4. No
5. No

[RogersZia]

Good evening @Mlg2,

Welcome to the Community!

Are you having the same issue as listed by the OP? Is your device on the latest OS? Have you tried to factory reset your phone?

What happens when you connect to a non Rogers WIFI, do you still experience slow WIFI issues?

Just need a bit more info to assist you further. 

RogersZia

[Mlg2]

Everything is up to date. It only happens at home. I have an iphone as well and the wifi works perfect. Wifi 6 is not working on android devices. I contacted samsumg and they said its a rogers problem. My samsung phone was working perfect on wifi befire it changed to wifi 6

[RogersCorey]

So absolutely no Android devices will connect, @Mlg2? Or just your one Samsung phone? If multiple device models are impacted, could you list them here, please?

I understand Samsung is saying this is a Rogers issues but in situations where only one device has issues while every other device connects just fine, the issue is most likely isolated to that specific device.

When I search the Internet for Samsung Galaxy WiFi 6 issues, I get a lot of hits. It seems like this is an issue with Samsung devices and not an issue caused by ISPs. For instance, have a look here: S23 ULTRA WIFI 6 ISSUES PERSIST AFTER APRIL UPDATE - Samsung Community

Regards,

RogersCorey

[Mlg2]

Hi there, i had to split my band and use 5g instead of wifi 6. Samaung says it’s a Rogers problem, Rogers says it’s a Samsung problem, vivious circle.