Rogers is having some major issues with their primary servers in Toronto, today during the widespread outage (according to rogers chatbot and staff) I was running a ping plot on ping to google.com, and detected all issues with rogers are coming from this server.
Even after they corrected this, the server has 8-15% packet loss, a huge and unacceptably high number for reliable internet and communications. Ping spikes as high as 500+ms aswell.
When is rogers going to get this massive packet loss issue fully corrected?
Red vertical lines on the bottom chart are 100% packet loss spikes. White vertical lines in the bottom charts are ping spikes.
Hi @Smols,
When speaking to our support staff were you advised that the issue had been resolved or if it is still being investigated? We can certainly take a further look into this for you to investigate this further.
Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards,
RogersJermaine
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